How to Get Your Plumbers to Understand the COST OF DOING BUSINESS – Quick Training Tip! #shorts
$5MM with $10MM in View: Santhoff Plumbing in Missouri City, TX, Has Grown by Making Hard Changes & Creating Opportunities for Its People
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Santhoff Plumbing in Missouri City, TX, has steadily grown from $3MM to $4MM with $5MM in sights. And Part-Owner & GM Jason Santhoff projects $10MM in the not-too-distant future. This rapid ascent has occurred thanks to some incredible changes they’ve made to the business.
In this latest episode of The Successful Contractor, you’ll watch/hear the incredible story of Santhoff Plumbing and its evolution, including how they:
• Completely rebuilt their image, began managing by the numbers, and instituted training within the company.
• Got their team onboard with these massive changes by educating them on “why.”
• Have built their culture with monthly barbecues, annual fishing trips, axe throwing, Top Golf visits, and a blow-out Christmas party.
• Learn the aspirations of their employees by always having an open-door policy and allowing them to grow into new and sometimes radically different positions—a tech became a dispatcher, and a dispatcher became a tech!
• Overcame LOSING all their reviews when they moved into a new office.
• Scraped together enough leads, after their call count plummeted from losing reviews, to still grow by $1,000,000 last year.
• Have created a steady stream of technicians into their business, including SEVEN apprentices waiting in the wings!
• Teach their technicians the cost of doing business, including why their labor and materials percentages matter.
• Utilize Home Depot Pro to steady their materials and equipment percentages ensuring a strong, double-digit profit margin.
• Plus, learn what Jason wishes the company would have done SOONER to truly accelerate their growth.
• And so much more!
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